Privacy Statement

Account Information: When you sign up, we collect your name and email address through our authentication provider.

Property Data: Information you enter about your rental properties, tenancies, rent payments, inspections, maintenance requests, and compliance records.

Documents: Any files you upload such as tenancy agreements, inspection reports, and legal notices.

Tenant applications: Details applicants submit on a property apply form, plus Centrix credit-check reports a landlord chooses to run (with the applicant’s consent). TenancyIQ holds those reports on the landlord’s behalf.

Usage Data: Basic usage information to help us improve the platform, such as pages visited and features used.

We take data security seriously and employ industry-standard protections:

• Encryption at rest — stored data and uploaded files are encrypted at rest through our infrastructure providers (AES-256). Selected integration credentials receive additional application-level encryption (AES-256-GCM).
• TLS encryption in transit — all data transmitted between your browser and our servers uses HTTPS.
• Secure authentication via Clerk, an industry-standard identity provider (multi-factor authentication available when enabled on your account).
• Session management with encrypted, time-limited session tokens.

See our Security & Trust page for a plain-English summary and technical detail.

We use your information solely for the purpose of providing and improving TenancyIQ:

• To create tenancy records, track compliance, and generate legal notices.
• To power Tenny (the TenancyIQ AI assistant) with context about your properties (your data is not used to train AI models).
• To send you important account and compliance notifications.
• To improve our platform based on aggregate usage patterns.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

Under the New Zealand Privacy Act 2020, you have the right to:

• Access the personal information we hold about you.
• Request correction of any inaccurate information.
• Request deletion of your account and associated data.
• Know how your information is being used and who it is shared with.

To exercise any of these rights, please contact us at [email protected]. You can also visit our Data Deletion page for instructions on requesting deletion of your data.

Centrix recognises the landlord as its subscriber. TenancyIQ is an intermediary: we run the check as the landlord’s agent and hold a copy of the report on their behalf (an on-screen summary and the ability to retrieve the Centrix PDF). We do not use that report for TenancyIQ’s own credit decisions.

• Who holds it: TenancyIQ, on behalf of the landlord who requested the check.
• Purpose: assessing that prospective tenant or guarantor for a tenancy.
• How long: only while the landlord needs it for that tenancy decision. The landlord can delete it from the applicant record. You can also ask us to delete it at [email protected]. We do not keep a separate bureau file after the stored report is deleted.
• Access and correction: you can ask TenancyIQ or Centrix for access to, and correction of, the personal information in that report. The landlord can also send you a copy from TenancyIQ.

TenancyIQ uses the following third-party services:

• Clerk for authentication, including social login via Google, Facebook, and Apple. Clerk processes your email and name for sign-in purposes only.
• Stripe for payment processing. We do not store your credit card details — all payment information is handled securely by Stripe.
• Centrix for landlord-paid tenancy credit checks when an applicant has consented. Centrix receives the identity details needed for that enquiry and returns a report to TenancyIQ to hold on the landlord’s behalf. Applicants are shown a link to the Centrix Privacy Statement before they consent.
• Addy (addysolutions.com) for NZ address validation and autocomplete.
• Anthropic Claude for AI-powered tenancy law assistance (your queries are processed but not stored by the AI provider).