Privacy Statement

Account Information: When you sign up, we collect your name and email address through our authentication provider.

Property Data: Information you enter about your rental properties, tenancies, rent payments, inspections, maintenance requests, and compliance records.

Documents: Any files you upload such as tenancy agreements, inspection reports, and legal notices.

Usage Data: Basic usage information to help us improve the platform, such as pages visited and features used.

We take data security seriously and employ industry-standard protections:

• AES-256 encryption at rest for all stored data, the same standard used by banks and financial institutions.
• TLS encryption in transit ensuring all data transmitted between your browser and our servers is securely encrypted.
• Secure authentication via Clerk, an industry-standard authentication provider trusted by thousands of applications.
• Session management with encrypted, time-limited session tokens.

We use your information solely for the purpose of providing and improving TenancyIQ:

• To create tenancy records, track compliance, and generate legal notices.
• To power the TenancyIQ Assistant with context about your properties (your data is not used to train AI models).
• To send you important account and compliance notifications.
• To improve our platform based on aggregate usage patterns.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

Under the New Zealand Privacy Act 2020, you have the right to:

• Access the personal information we hold about you.
• Request correction of any inaccurate information.
• Request deletion of your account and associated data.
• Know how your information is being used and who it is shared with.

To exercise any of these rights, please contact us at privacy@tenancyiq.co.nz. You can also visit our Data Deletion page for instructions on requesting deletion of your data.

TenancyIQ uses the following third-party services:

• Clerk for authentication, including social login via Google, Facebook, and Apple. Clerk processes your email and name for sign-in purposes only.
• Stripe for payment processing. We do not store your credit card details — all payment information is handled securely by Stripe.
• Addy (addysolutions.com) for NZ address validation and autocomplete.
• Anthropic Claude for AI-powered tenancy law assistance (your queries are processed but not stored by the AI provider).